An audit to test whether landlords are abiding by fair housing laws shows a decline in discrimination but room for improvement in customer service. The 2011-2012 audit by ECHO Housing involved Latinos and non-Latinos calling landlords in several East Bay cities, according to this article in The Alamedan. The idea: To see whether callers with certain accents got calls back from landlords. “The 2011-2012 national origin audit testing represented the lowest amount of discrimination in ECHO’s history of conducting audits,” the 12-page audit said, according to The Alamedan. While the “tester’s” accents had little influence over whether landlords called people… Read More